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Services

We offer you a comprehensive fireplace package, taking care of everything from your initial consultation to the actual installation. Our dedicated team will guide you through the process, whether you're working with an interior designer, planning a new build, or refurbishing your space. With our expertise, we'll help you select the perfect heating solution for your home and bring your fireplace to life.

What we offer

Consultation

We work with you on choosing the right style of fireplace for your living space and needs including colours, and layouts. Our team will provide professional guidance and recommend the ideal combinations that align with your vision.

Home Survey

Your free home survey is specifically designed to assess whether your chosen fireplace is the perfect fit for your needs. During the survey, we will thoroughly review the space, discuss alternative options if necessary, and take precise measurements ahead of your installation.

Installation

We work with a dedicated team of professional installers and others trades who are here to make your installation experience seamless and stress-free. We work closely with them, organising your dates and take care of all the details for you.

Aftercare

We're here to provide you with all the ongoing support you may need for your fireplace. This includes ordering and supplying necessary parts for your stove, arranging servicing with a professional installer, and offering advice on any issues you may encounter..

Services

How it works

Here is what to expect when you start your fireplace journey with us

A picture of laptop showing a booking consultation form

1. Book your consultation

You have two convenient options to book your consultation. You can either visit our website and book online, or simply give us a call at the office. Our friendly team will be more than happy to find a suitable time for you.

A picture of two people in a showroom consultation

2. Your Consultation

During your free consultation, you'll have the chance to meet our team, explore our wide range of products, and discuss your ideas and needs. As part of our service, we'll provide you with an estimated quote.

A picture of a fireplace hearth tiles with measuring tape and pencil

3. Your Home Survey

Once you book a home survey, our technical consultant will visit your home to assess the space, take accurate measurements, and discuss any ideas you have. Afterward, we will provide you with a quotation for your review.

A picture of an fireplace purchase order

4. Place your order

Once you've signed off on your quotation, your sales consultant will take care of placing your order and scheduling your installation date. You'll receive all the necessary details, including your installer's information, the confirmed installation date, and helpful preparation advice.

A picture of a multi-fuel stove with mantel oak beam and red brick chamber

4. Your Installation

A few days before your scheduled installation, we'll send you a confirmation reminder. On the day of the installation, we'll coordinate with your installer to arrange the collection of goods and provide delivery details. Throughout the process, our team will be available to assist you with any questions or advice you may need.

Great service from Phillips Fireplaces. We found it really easy to buy and get our fire, hearth and tiles fitted. The fitters were very professional and extremely clean.

Phillips Fireplaces made the whole process really easy for us. 10\10
— Thomas & Jackie

FAQ’S

We have compiled a list of our customers' most frequently asked questions. However, if there is a question that you have and it is not answered here, please feel free to reach out to us. We’re to help!

  • We offer 45 minute consultation to discuss your ideas and explore different heating options for your home.

  • When discussing your ideas with us, there are a few things you can bring along to make the process smoother. If you already have preferences, gathering photos, pinterest boards, material samples, or color swatches can be immensely helpful. Moreover, bringing your architectural plans will enable us to advise you on the technical details and better understand your vision, especially for refurbishments, new builds, or extensions.

    If you're starting from scratch and feeling unsure, don't worry! We can begin by exploring the products in our showroom and discovering the styles that appeal to you. It would be great if you could provide pictures of your current space and the desired installation area, along with measurements of your existing chimney breast (width and depth).

    Additionally, please let us know if there are any gas lines, plumbing, or sockets related to the project. If you're uncertain, that's okay! We will address any questions or concerns you have.

  • During your consultation, we prioritize your specific requirements, style preferences, and desired timeframe to create a tailored package just for you. We will provide an estimated quote for materials and installation, though please note that this is subject to change until we complete your home survey.

  • Once you've had your consultation and thoroughly explored your options, you have two convenient choices. If you're ready to proceed and know exactly what product you want, you can easily book your free home survey with our dedicated team. On the other hand, if you need more time to carefully consider your options, you can always visit us again or simply give us a call. We are more than happy to assist you in scheduling your home survey.

  • Any improvements or changes to your home will require you to consult BCNI at your local council area. BCNI has stated that they cannot enforce applications where one is needed. It is the homeowner's responsibility to ensure all necessary paperwork is in place where any structural work has been carried out; otherwise, this will delay the sale of the property.

    It also gives you the added security of knowing that your new installation has been carried out to the highest standards and will meet all current regulations outlined in the technical booklet.

    If you decide to sell your property, the Solicitor acting on behalf of the purchaser will, in most circumstances, request all BCNI completion certificates for your home. If these are not in place, you will be expected to upgrade any measures to meet the BCNI requirements at that time. We would always advise you to contact BCNI to ensure that you have all the necessary paperwork available. We are more than happy to assist you with the application process and act on your behalf.

  • We understand that you might be concerned about the installation process. Rest assured, your installer will strive to minimize any mess and inconvenience. Before your fitting, you will receive a comprehensive sales pack containing all the preinstallation advice you need. Please note that due to the nature of the work, some dust may carry and settle over the course of a few days. To make the process easier, we kindly advise you to clear your room as best as possible.

A picture of two people having a showroom consultation

Ready to get started?

Come enjoy a complimentary 45-minute consultation! Our friendly team will happily sit down with you over a cup of coffee in our cozy showroom. Take this opportunity to get to know us better and discover how we can help bring your vision to life.

Book your consultation

  • Benefit from a friendly, tailored customer service to make sure you get the right results

  • Receive an estimated quote for your project

  • Take advantage of our industry experience and technical knowledge

  • Get advice on styling options and colour schemes

Questions? Contact our sales team

Inspiration

If you're in need of a little inspiration or simply curious about what can be accomplished when designing your fireplace, explore our customer fireplaces below.

Customer’s Fireplaces